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Privacy policy

Last updated: Oct 20, 2026

Le Vaisselier takes the protection of your personal information seriously. This policy explains what information we collect, why, and what your rights are, in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25).

Person in charge of the protection of personal information

Francois Gagnon
contact@levaisselier.com
100-1440, boulevard de l’Innovation, Bromont (QC) J2L 0J8

Information collected and purposes

  • Orders: name, email, phone, shipping address and purchase details, to process and deliver your order and meet our tax obligations.
  • Rentals and deliveries: name, contact details, event address and date, rented items and contract signature (name, date and IP address), to plan delivery, setup and pickup. This information is only shared with the team members assigned to your event.
  • Bookings: name, email, phone and notes, to schedule your appointment and send you a reminder.
  • Newsletter: email and language, only with your explicit consent. One-click unsubscribe in every mailing.
  • Contact form: name, email, phone and message, to answer your request.

Cookies

We use essential cookies (session, cart, language, consent choice). Audience measurement cookies and third-party content (Google map, videos) are only enabled with your consent, which you can withdraw at any time with the “Cookie preferences” link at the bottom of every page.

Disclosure and hosting

Your information is never sold. It is only shared with necessary providers (payment, shipping, hosting) and stored on secure servers. Card payments are processed by our payment provider: we never store card numbers.

Retention

Purchase-related information is kept 6 years for tax obligations; other information is destroyed or anonymized when no longer needed.

Your rights

You may request access to your information, its correction, portability, de-indexing or deletion, and withdraw your consent, by writing to contact@levaisselier.com. We reply within 30 days. You may also file a complaint with the Commission d'accès à l'information du Québec.